Terms & Conditions of Sale (Tickets) – Visit Hull

Terms & Conditions of Sale (Tickets)

Hull UK City of Culture 2017 Ltd (Hull 2017) sells tickets for its own produced and co-commissioned events / activities. In addition, as an authorised ticket agent, it sells tickets on behalf of its ticketing partners, selected venues and event partners. Hull 2017’s current ticketing partners include Hull Box Office, Hull Truck Theatre and Hull Culture & Leisure.

Event Specific Terms & Conditions

Contains Strong Language: Event Terms & Conditions

General Event  Terms & Conditions

Your ticket is issued to you for the event by Hull 2017 Ltd. Your entry to the venue is by presenting a print@home ticket, pre-printed ticket or your ticket on a mobile device screen and constitutes your acceptance of these terms and conditions. We recommend that you retain your ticket as proof of entry.

Refunds cannot be given unless a performance has been cancelled.

Exchanges are subject to the Rules & Regulation of the ticketing partner, venue, event and/or event partner. Please contact the box office for details. 

Tickets are non-transferable. Hull 2017 and our ticketing partners may take legal action against you if you attempt to re-sell it near the venue or on any secondary ticketing or auction website or use it as a part of any un-authorised promotional activity.

Venue pass outs are not issued and re-admission may not permitted. Please ensure you have everything you need before entering the venue.

Our ticketing partners, the venue and/or event partners reserves the right to refuse entry, and will do so if you are under the influence of alcohol or an illegal substance, or for any other reason at our discretion. Our ticketing partners, venue, event and/or event partners may search bags.

All children under the age of 16 years old must be accompanied by a parent or guardian. For some events, guests over 2-years old will require a ticket (this information will be published on an event by event basis).

Late comers will not be admitted until a suitable break or interval.

All mobile phones and other communication devices should be switched off.

Admission to the Venue is at your own risk and our ticketing partners, venue, event and/or event partners have no liability whatsoever for any loss, damage, death or injury to you or your property which is not caused by its negligence.

Our ticketing partner, venue, event and/or event partner reserves the right to make any alternations to the event or advertised arrangements, in particular, the day or time of the performance(s), because of unforeseen and unavoidable circumstances. We will advertise change(s) but are not obliged to refund money or offer an alternative.

If an event is cancelled or rescheduled, we will use reasonable endeavours to notify ticket holders of the cancellation. We do not guarantee that ticket holders will be informed of such cancellations before the date of the event.

You are not permitted to bring audio/film/photographic recording equipment into venues without the express permission of our ticketing partners, venue, event and/or event partners. You consent to the filming and sound recording of the Event as a member of the audience.

Chairs, fireworks, laser pens, flagpoles and other potentially dangerous objects are not permitted within venues unless otherwise stated.

Animals, with the exception of assistance dogs, are not permitted in venues.

Facilities are provided for disabled and people with mobility issues. If you have any special access needs, please contact the box office.


  • Prolonged exposure to loud music can cause damage to your hearing.
  • Flashing lights and other live event special effects will be used at some event as a part of the show.
  • For outdoor events, please be prepared for inclement weather.

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